Privacy Policy

1. Introduction

Welcome to Tuame ("Tuame", "we", "our", or "us"), a debt management, reminder, and payment facilitation platform operated by Nsroma Solutions.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use Tuame through WhatsApp, our website, and related services.

By using Tuame, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information Provided by Business Owners

• Business name
• Name of account holder
• Phone number
• WhatsApp number
• Mobile Money payment details
• Subscription and billing information
• Customer and debtor records entered into the platform

Information About Debtors

• First name and last name
• Phone number
• Amount owed
• Amount paid
• Outstanding balance
• Due dates
• Product, service, or payment descriptions
• Payment status

Business owners are responsible for ensuring they have the legal right and authority to provide such information to Tuame.

Automatically Collected Information

• Error logs
• Service activity records

3. How We Use Information

• Provide debt tracking services
• Send payment reminders
• Generate payment links
• Process payments
• Generate reports and exports
• Improve platform performance
• Prevent fraud and abuse
• Provide customer support
• Comply with legal obligations

4. Payment Processing

Tuame may facilitate payments through third-party payment providers and approved payment partners.

Payment transactions are processed by these providers and may be subject to their own privacy policies and terms.

Tuame does not store full payment card information.

5. WhatsApp Communications

• Send reminders
• Deliver notifications
• Share payment links
• Provide account-related communications

By using Tuame, you consent to receiving such communications through WhatsApp and related messaging platforms.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect information entrusted to us.

• Encryption of selected sensitive information
• Secure transmission of data
• Access controls
• Monitoring and logging
• Regular software updates

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

• Provide our services
• Maintain business records
• Resolve disputes
• Comply with legal obligations

Generated reports and exports may be stored temporarily and automatically removed after a defined retention period.

8. Sharing of Information

We do not sell personal information.

• Payment processors
• Messaging providers
• Service providers assisting in operating Tuame
• Regulatory authorities where legally required

9. Responsibilities of Business Owners

• Ensuring accuracy of information entered
• Obtaining permissions to contact debtors
• Complying with privacy laws
• Using Tuame lawfully and responsibly

10. No Guarantee of Debt Recovery

Tuame provides tools to help businesses track debts, send reminders and facilitate payments.

Tuame does not act as a debt collection agency and does not guarantee debt recovery or payment collection.

11. Third-Party Services

• WhatsApp
• Meta Platforms
• Payment Aggregators
• SMS Platforms
• Cloud Hosting Providers

12. Children's Privacy

Tuame is not intended for persons under 18 years of age.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Continued use of Tuame after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

Nsroma Solutions
Email: support@tuameapp.com
Website: https://tuameapp.com

15. Data Protection Commitment

At Tuame, protecting customer information is a core principle of our service. We continuously work to improve our security, privacy and operational practices to maintain the trust of our users.